Return Policy

Thank you for shopping at Laila Rose. We believe in ourselves as much as we believe in your satisfaction with our products. If for any reason we do not meet or exceed your expectations, or you don’t absolutely love your purchase, send it back no questions asked. Please read our return policy carefully to ensure a smooth and hassle-free return process.

  1. Eligibility for Returns:
    • Returns are valid for new or slightly used items only.
    • Returns must be initiated within 14 days of receipt of the product.
    • Items must be in their original condition, including all packaging, tags, and accessories.
    • Proof of purchase, such as an order number or receipt, is required for all returns.
  2. Return Process:
    • To initiate a return, please contact our customer support team) within the eligible return period.
    • support@lailarose.com
    • Our customer support team will provide you with a return authorization number (RMA) and detailed instructions for the return process.
    • Please ensure that the item is securely packaged to prevent damage during transit.
    • Include the RMA number and a copy of the original receipt inside the package.
  3. Return Shipping:
    • Customers are responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
    • We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot be held responsible for lost or damaged packages during return transit.
  4. Return Inspection and Refund:
    • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
    • If the return is approved, we will initiate a refund to your original payment method within 7 business days.
    • Please note that shipping costs (if applicable) and any non-refundable fees (e.g., expedited shipping charges) will be deducted from the refund amount.
  5. Denial of Returns:
    • We reserve the right to deny a return if the item does not meet the eligibility criteria stated above.
    • We may also deny returns if we suspect abuse of the return policy, such as but not limited to, excessive returns or fraudulent activity.
  6. Exchanges:
    • At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  7. Exceptions:
    • The following items are not eligible for return unless they are defective or damaged upon receipt:
      • Heavily used products
      • Products suspected of being exchanged for inauthentic replacements 
      • Products without packaging

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help you.

Note: This return policy is subject to change without prior notice. Please refer to the return policy available on our website at the time of your purchase for the most up-to-date information.

Contact: support@lailarose.com