Shipping policy

 

Laila Rose Shipping Policy

Effective Date: June 5, 2024

1. Introduction

Welcome to Laila Rose! We are committed to providing a seamless and satisfying shopping experience. This Shipping Policy outlines our shipping processes, costs, and timelines.

2. Shipping Destinations

We ship to the following locations:

  • Domestic: All 50 states within the United States, including Alaska and Hawaii.
  • International: Selected countries worldwide. Please refer to our International Shipping section for more details.

3. Shipping Costs

  • Domestic Shipping:
    • Standard Shipping (5-7 business days): $5.99 or FREE on orders over $50.
    • Expedited Shipping (2-3 business days): $15.99.
    • Overnight Shipping (1 business day): $29.99.
  • International Shipping:
    • Shipping costs vary based on the destination and the weight of the package. The exact cost will be calculated at checkout.
    • Customs, duties, and taxes may apply and are the responsibility of the recipient.

4. Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

5. Shipping Methods

We utilize reliable carriers such as UPS, FedEx, and USPS for domestic shipments. International shipments are handled by DHL, FedEx, and local postal services.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website using the provided tracking number.

7. International Shipping

  • Delivery times for international orders vary by destination and can range from 7-21 business days.
  • Customers are responsible for any customs duties or taxes that may apply.
  • Certain products may be restricted in some countries. Please ensure that your order complies with local laws and regulations.

8. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may be subject to shipping restrictions due to local laws or carrier policies.

9. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at support@lailarose.com within 7 days of the estimated delivery date.
  • We will initiate an investigation with the carrier and work to resolve the issue as quickly as possible.

10. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

11. Contact Us

For any questions or concerns regarding shipping, please contact our customer service team at:

Thank you for shopping with Laila Rose!

This Shipping Policy is subject to change without notice. Please review it periodically for any updates.